Once the item is purchased and upon receipt of your payment, we proceed to a final check of the item, then we take the utmost care in packaging before shipping it. Bulky items are shipped on a pallet at the bottom of the home within 7 to 15 days in mainland France and 7 to 30 days in Corsica and internationally. Delivery inside the home can be done via a private carrier for mainland France only (delivery time may be longer). Hand delivery is possible at our warehouse located in Isère (38). IMPORTANT: THE DELIVERY RATES FOR BULKY ITEMS ARE CONTINENTAL RATES (EXCLUDING ISLANDS).
FOR CORSICA AS WELL AS EUROPEAN ISLANDS, PLEASE CONTACT US. TERMS AND CONDITIONS OF SALE.
You have a period of 14 days upon receipt of the item(s) to return the package(s) to us in good condition, in their original packaging (return shipping costs at your expense). We will refund you upon receipt of the item. If, despite all the care we take in packaging our items, your item arrives damaged, you have the option of being refunded. For this, we recommend that you CHECK THE CONDITION OF THE PACKAGING OR EVEN OPEN THE PACKAGE IN FRONT OF THE CARRIER during delivery in order to be able to refuse it in case of damage by noting on the delivery note the mention "rejected, broken item, damaged package", and then contact us. Bulky items are insured and we accept returns (return shipping costs at your expense).
For any questions, we remain at your disposal and we will be happy to answer you at +33 (0) 7.83.49.17.18. We invite you to visit our shop, which is constantly renewed with new items.
Thank you and see you soon.