Once your purchase is finalized, we conduct a final check of the item, then take great care in packaging it before shipping. Bulky items are shipped on a pallet to the bottom of the home within 7 to 15 days in mainland France and 7 to 30 days in Corsica and internationally.
Delivery inside the home can be arranged via a private carrier for mainland France only (delivery times may be longer). In-person pickup is possible at our warehouse located in Isère (38). IMPORTANT: SHIPPING RATES FOR BULKY ITEMS ARE CONTINENTAL RATES (EXCLUDING ISLANDS).FOR CORSICA AND EUROPEAN ISLANDS, PLEASE CONTACT US. You have a period of 14 days upon receipt of the item(s) to return the package(s) in good condition, in their original packaging (return shipping costs at your expense). We will refund you as soon as we receive the item. If, despite all the care we take in packaging our items, your item arrives damaged, you have the option to be refunded. For this, we recommend CHECKING THE CONDITION OF THE PACKAGING AND EVEN OPENING THE PACKAGE IN FRONT OF THE DELIVERY PERSON during delivery so that you can refuse it in case of damage by noting on the delivery slip "refused, broken item, damaged package," and then contacting us.
Bulky items are insured, and we accept their return (return shipping costs at your expense). For any questions, we remain at your disposal and will be happy to assist you at +33(0)7.83.49.17.18. We invite you to visit our shop, which is constantly updated with new items. Thank you, and see you soon.