Upon delivery, you must sign the transport letter with a verification reservation. If you do not sign with a vision reservation on the transport letter, you will not be able to claim damages in case of damaged item. Signing with a vision reservation (control reservation) means that the recipient of the goods received by the courier service reserves the right to check the integrity of the goods and that in case of damage resulting from transport, the courier will provide them with a response.
The package is insured in case of damage, the insurance will only reimburse damage if the package was signed with a reservation (control reservation). Delivery to the floor cannot be requested (inside the house). It is not done on the floor (inside the house).
Delivery is made "on the street" (outside ground floor of the house).